The SEKIBIKES complete bikes are warranted for 36 months from original date of purchase. After 12 months, replacing parts only. Shipping cost is paid by customer. Normal wear and tear and paint are never included in the warranty. Customer need to ship back the defect parts once SEKIBIKES request.
The warranty is only available for original owner of SEKIBIKES. Within the guarantee period, It is beyond the scope of the limited warranty if the fault, damage caused by the following situations.
1. Riding not in accordance with the provisions of the operating instructions
for use。(Such as the numbers of riding, overload volume or weight and
used for stunt riding, rental programs, observed trials and any similar
extreme riding or events.)
parts of the specified label.
We provide a long term warranty for all the SEKIBIKES, 36 months for frame and accessories and 12 months for other parts and electronics, detail listed as below table. Customer just need to pay for the shipping cost of replacement. Normal wear and tear and paint are never included in any time. The tires are not included in the limited warranty as it is easy to wear. Customers are responsible to ship back the defect parts once requested.
Based on the normal riding (except above 7 terms), we provide a 36 months warranty for the frame and kits listed in above table, we will make replacement with new for the defect parts in 3 years from purchase date. The limited warranty is not applicable for the frame paint and normal wear and tear.
All SEKIBIKES complete bikes are matched high quality lithium ion battery, and all lithium ion battery are listed as dangerous good in transport, so SEKIBIKES often make sea shipping for all new complete bikes and/or battery replacement. If air shipping required, please contact your local air freight company and custom office.
All the battery of SEKIBIKES are not recall products, we provide 18 months warranty for battery, and within 18 months we will make replacement with all new battery, and after 18 months replace parts only and guide how to do.
The lithium battery requires used carefully and some maintenance following the owner manual. So please notice below, damaged by any following conditions, the warranty is avoided. And the warranty is not applicable for physical capacity decline of battery.
1. Store or using battery once temperature is over 50°C.
2. Disassemble or modify the battery.
3. Charge battery by chargers not from SEKIBIKES.
4. Charge battery below 0°C or over 50°C.
5. Battery be soaked in water.
6. Others write in the owner manual.
All chargers are not waterproof, so the warranty will be avoid for damaged by water.
Within 18 months, replace with all new for defect.
SEKIBIKES provide 18 months warranty for front fork including axle, customer need to make maintaining following the owner manual, and ship back the defect products.
SEKIBIKES provide 18 months warranty for rear shock, customer need to make maintaining following the owner manual, and ship back the defect products.
SEKIBIKES provide 18 months warranty for the motor, and the limited warranty will be avoid for any modification to the motor. The defect motor need to be shipped back once required.
SEKIBIKES provide 18 months warranty for the controller, and replace with all new for the unartificial damage or out of action.
SEKIBIKES provide 18 months warranty for the display, and replace with all new for the unartificial damage or out of action.
SEKIBIKES provide 18 months warranty for the braking systems including bar, pump and disc.
The warranty is not applicable for normal wear and tear of the disc and brake pads.
Crank Set, Handlebar, Rims and Front Hub
SEKIBIKES provide 18 months warranty for the Crank Set, Handlebar, Rims and Front Hub, we will replace with all new for distortion and bend caused by normative riding. The warranty will be avoid for any damage caused by crash or impact.
*SEKIBIKES reserves all the right for the final explanation.
Copyright © 2017 SEKIBIKES, all rights reserved.
Frame, Swing Arms, Middle Axle, Shock Support,
Seat Support, Mid-support (screws and sleeve included )
Battery, Charger, Motor, Controller, Display, Brakes, Fork, Shock, Crank Set, Handlebar, Rims and Front Hub
*The tires are not included in the limited warranty.
*The paint is not included in the warranty in any time.
*There is no warranty for not listed in the table.
*The warranty is not applicable for physical capacity decline of battery.